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Frequently Asked Questions - Clients

  • What does myCSN do?
  • How does this website work?
  • What are the benefits of becoming a member of myCSN?
  • Who will benefit from using myCSN?
  • Are you an agency?
  • How long will it take to get access to the Carers once I become a member?
  • How do I search for Carers?
  • Is myCSN safe to use?
  • Is the myCSN server secure?
  • Are my personal details kept confidential?
  • Do you store my credit card number?
  • Why do you need my address?
  • What information is displayed on myCSN?
  • Do I need insurance to cover Carers working in my home?
  • Who are the Carers on your database?
  • How do I get started with myCSN?
  • How do I sign up and join on behalf of a family member or friend?
  • How much does it cost to use the site?
  • How do I pay for the services of Carers?
  • How much do I pay my Carer?
  • Can we get a Carer to provide respite on an occasional basis?
  • Do I need to prepare an Employment Contract?
  • Who are the Carers on myCSN?
  • What quality control measures are taken by myCSN?
  • How long will it take to find a Carer?
  • There are no Carers in my area, why should I stay on your platform?
  • How do I know Carers will reply to my messages?
  • How do I know if my messages have been read?
  • Why haven't I received replies to my messages?
  • What should I do if there’s no Carers in my area?
  • What if a Carer suggests working and receiving payments outside of the myCSN platform?
  • Do you guarantee I will find a Carer?
  • Can I use myCSN if I have a Home Care Package?
  • Can I use myCSN if I don’t have a Home Care Package?
  • Can I use myCSN if I am a Participant in the NDIS?
  • Can I use myCSN if I’m not with the NDIS?
  • Do I have to coordinate my own services with myCSN?
  • Are you on Facebook?
  • Do you have a question not covered?

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